Congratulations! You purchased your dream home on the Outer Banks and have decided to rent it until you retire. You have navigated through all the property management firms looking for property services for Outer Banks vacation rental homeowners and decided to manage it yourself using a site like VRBO or AirBnB. Now, you are waiting for the money to roll in.
Except, things are not going quite as planned.
Common Problem Scenarios:
Finally, your first booking! You are so excited about how easy it was! He saw your house and booked it online and had no questions. You have a keyless entry on the house and email the guest the code, but unfortunately he arrives at night
and gets lost. He calls you for directions when his GPS and your directions failed get him there but luckily you are able to answer and help him find your location. But then, he calls a few hours later when the smoke alarm will not stop beeping, so you have to advise him through a process yet again.
The guest leaves a nice note in your guest book and it occurs to you that the keyless entry system on your house is programed for one code and not able to be remotely changed. The guest can return after their rental and access your home again unless you fix this. Note to self: get a remote programmable keyless entry. Did the guest turn down the air conditioner when he left? There is no way to know until you get your bill or return to the home. How did the guest leave your home? Did he take the garbage out? Another note: find a cleaner for the house and look into home automation alternatives.
You have a guest who keeps emailing you. Several times a day. This would not be a problem, except her questions have nothing to do with YOUR house but are questions on what to do in the area: will her kids be able to swim in the ocean, are there grocery stores where they can buy the food they like to eat, will the weather be warm enough at night or do they need to bring jackets? Then she decides to call you because the few hours it took you to respond by email was not quick enough and she wanted to know now! You have been patient and followed up with every inquiry; but she still has not booked your home. You are feeling like a tour guide without knowing where you are going. You do not live on the Outer Banks yet but would like to take a vacation yourself right now.
Xpert Home Vacation Hosting Services can make your life easy; all for a flat rate fee. No longer are you required to give a large percentage of your rental income to a property management company. Our basic service at $950 annually, includes a local 24/7 contact for questions, emergencies and to report repair issues. We answer the phone so you don’t have to. The basic plan includes:
- Monthly HVAC filter replacement in season
- Light bulb replacement
- Smoke detector battery replacement two times per year
- Check in/ Check out assistance and directions
- Digital guide to answer most guest questions and highlight events and attractions
- Integrated calendar with VRBO to sync calendar and ease communication
- Property sign with emergency contact number and property ID
Our Premier VRBO Services, at $1950, includes all the basic plan items with these additional benefits:
- Inspection after every departure clean to make sure the home is secured, A/C or heat set correctly and to note any item requiring repair or attention.
- Annual VRBO listing update with pictures and a professionally written description to attract attention and get more rentals.
- A professional deep spring clean with inventory of items
- Winterization and de-winterization (no more worrying about broken pipes and water leaks)
- Notify to guests of hurricane and weather events and assessment to owner after event
Our basic and premier service buys peace of mind for the homeowner. We have a full-service maintenance staff to address any emergencies or to assist with repairs or home improvements. You only need to remember one number for you or your guests to contact to completely manage your rental property. We do not perform any repairs without your prior approval! Xpert Home Services also offers:
- Linen/Towel service
- Pool / hot tub cleaning and service
- Landscaping and lawn card
- Pest control
- Home automation services
Your guests will find all they need to make a fabulous vacation with additional services ordered through our web site like travel insurance, equipment rentals, grocery shopping service, baby sitting and even a chef service.
Outer Banks vacation property owners know the pains of renting out their properties to vacationers on the beach. Xpert Home Services is here to provide an alternative to property management companies, offering services for both VRBO home owners and their guests. Our plans are customized to fit your every need and we charge a flat rate for services. VRBO home owners can leave the work to our vacation hosting experts while you enjoy peace of mind that your property and guests are being treated with the best care on the Outer Banks. Book the guests and we’ll handle the rest!