FAQ

What is included in a home maintenance plan from Xpert Home Services?
Xpert Home Services offers different plan packages for permanent home owners and vacation home owners. Please refer to our plans page for full details and check out our services page to help customize the best plan for you and your property.
Who would benefit from Xpert home maintenance services?
The services at Xpert are tailored towards home owners on the Outer Banks who are in search of home maintenance and preventative services to avoid major problems with their property.
Is there any job too big or too small for Xpert?
No. No matter how big or how small the home or the job, Xpert Home Services is ready to handle the task.
Why should I choose Xpert?
The Xpert Home Services management team has extensive experience in home building, property management, real estate and technology industries. We remain up-to-date with all latest products and technological innovations to provide the easiest form of scheduling and the best service to Outer Banks home owners. Being a one-stop-shop for home services, owners no longer need to call 10+ different contractors or businesses to fix different problems that arise from being a home owner. There’s now an easier way for home owners on the Outer Banks to save time and headaches. We also offer a 24/7 plan in case of emergencies.
I own a second home on the Outer Banks and am only there a few times each year, how can Xpert Home Services help me?
The team at Xpert will work with you to be sure all of your needs are taken care of. While we prefer to schedule appointments when someone is at the home, it is not necessary and well work to make sure the scheduled service is most convenient for you.
Does someone need to be home during the service? How does it work?
While we prefer someone to be at the property, it is not necessary. All our team members are fully certified with thorough background checks and we take care of our customers homes with courtesy and care as if they are our own.
Can I use my mobile device to schedule a service?
Yes! Once you become a customer of Xpert, we will provide you with web app allowing you to log in and to schedule a service, view a work history, send us a photo of an issue, and more right from your mobile device.
Do I have to use my mobile device to schedule a service?
No. You can also reach us at our Outer Banks office at (252) 226-9742
or schedule a service through online through our customer portal.
What if I don’t see a plan with everything I want or services I don’t need?
Don’t see a service or have a request outside of what you see on our website? No problem! Get in touch and well work with you to resolve any home maintenance need. We can provide a custom quote for any service need.
Do you guarantee your work?
Yes. We provide a 30 day guarantee on everything Xpert Home Services does. If for the rare chance you are not happy with the service, well come back and fix it to your complete satisfaction. Operating with high integrity and building a lasting relationship with you is very important to us.